What to Expect

For your safety and maximum enjoyment of our classes, it is important to fully read the information provided here before the start of your class. We encourage you to contact us with any questions or concerns you may have.

Cancellation Policy

Programs

Course fees allow us to commit our staff and equipment resources to your programs. We understand that life, the weather, and outdoor recreation can be unpredictable, and while we make every effort to see our programs run successfully, sometimes things get in the way. If The Community Boating Center cancels a program for any reason, we will work to find an alternative date or program that may fit your needs, or we can offer a full refund. 

If you cancel your booking, we can refund course fees based on the timeline outlined below: 

  • If more than three weeks before the start of camp/class: 100% of the fee is refundable or transferable; 

  • If between one and three weeks before the start of camp/class: 50% of the fee is refundable or transferable;

  • The CBC is unable to offer refunds for cancellations submitted less than one week (five business days) before the start of camp/class.

Rentals

Rental fees allow us to commit our staff and equipment resources to getting you on the water. We understand that life, the weather, and outdoor recreation can be unpredictable, and while we make every effort to see our programs run successfully, sometimes things get in the way. If The Community Boating Center cancels a reservation for any reason, we will work to find an alternative date or time that may fit your schedule, or offer a full refund. 

If you cancel your reservation, we refund rental fees based on the timeline outlined below: 

  • If more than 48 hours before the reservation: 100% of the fee is refundable or transferable;

  • If between 48 – 24 hours before the reservation: a 50% of the fee is refundable or transferable;

  • The CBC is unable to offer refunds for cancellations submitted less than one day (24 hours) before the start of your reservation.

***Re-booking your class/program is considered a cancellation and will follow the same cancellation policy outlined above.***